What are your ticket prices?
Ticket prices for all VOX experiences are as follows:
|TICKET TYPE||PRICE (in KD)|
|Premium View MAX||4.5|
3D glasses for all experiences can be purchased separately for KD 0.2 from the ticket counters. All tickets for the KIDS experience are exempt from this charge.
What are the different types of movie ratings?
These are the details for each rating, as stated by the Censor Board Committee from the Ministry of Information:
|18TC||Rated 18+ until the final rating is confirmed. Entry to the cinema must comply with the age restriction of final confirmed rating. Booking prior to confirmed rating, is at customers discretion.|
|18+||Guests under 18 years of age will not be admitted|
|T13+||Teens - Admissions only for ages 13 and above|
|PG||Parental guidance suggested. Some material may not be suitable for children.|
|E||Everyone - open for all ages.|
Please note that it is against the law for underage people to enter restricted movies, even with their parents. You may be asked for identification to prove your age.
Will cinema staff ask for ID?
Yes, cinemas staff can ask for photo identification as proof of age. You will be refused entry to the movie if you cannot provide an identification document to verify your age.
What is the minimum age to pay for a ticket?
Children under 3 years old can enter the cinema for free. Please note: this does not entitle the child to a seat.
Do your cinemas provide spaces for wheelchairs?
Our cinemas have allocated wheel chair seats in the screens. Please purchase a ticket at the ticket counter.
Do your cinemas have separate seating areas?
Some of our cinemas have separate areas for families and bachelors. If the cinema has separate areas, you will be asked to select your seat type on the ticket step of the booking flow. Please verify your seating area carefully before proceeding to payment since all bookings are non-refundable and non-transferable.
Can I see what subtitles are displaying on a movie?
Yes, the subtitles are listed on the movie information pages.
Can I bring food from outside into the cinemas?
Food and beverages purchased outside the cinema are not permitted inside the cinema.
How much do 3D glasses cost?
3D glasses are priced at 0.2 KD each. All 3D glasses are re-usable.
Where do I collect my 3D glasses?
3D glasses can be collected from our staff at the ticket podiums or at the candy bar.
What are the benefits of creating a VOX Member account:
- Stored payment details
- Quicker booking with saved contact details
How do I reset my password
Please reset your password by selecting the forgotten password link found on the login page.
How do I access my purchase history?
Please view your upcoming and past booking history by selecting Purchase History on the My Account page. This can also be accessed via the Settings section of the mobile apps.
What forms of payment do you accept for online bookings?
We accept KNET debit card, VISA and MasterCard for online bookings.
Can I print out my online tickets at the cinema?
Print your tickets at one of our cinema kiosks by entering in your booking reference number.
How do I use my E-ticket?
Scan the code on your booking email at the ticket podiums before entering the cinema. Please note that your E-ticket contains all the tickets in the booking, and you should enter when all your guests have arrived.
How many tickets can I book online?
You may purchase a maximum of 10 tickets per booking. You may complete as many bookings as you would like.
What should I do if I don't receive my booking receipt email?
Please email us through the contact us form. Provide your name and the first 6 and last four digits of your bank card. If you wish to visit the cinema, please provide proof of the purchase at our ticket counter (eg a bank statement).
How do I make group or private bookings?
Please email us at email@example.com with details of the cinema, size of group and event that you would like to organize.
Gift Vouchers Online Redemption
How do I redeem my gift voucher online?
Select the movie and showtime of your choice from our website/app. At the ticket selection step, click Add a Voucher Code and you'll be asked for your voucher code. Enter the 16-digit alphanumeric code and click Apply Voucher to complete the process.
You can redeem a maximum of 10 vouchers in a single transaction.
Can I use a voucher along with a ticket offer or my Rewards points in a single transaction?
You can use your voucher along with a ticket offer and/or Rewards points in a single transaction however only one promotion can be applied per ticket. For example: If you are checking out with two tickets, a voucher code can be applied to the first ticket and a 50%-off bank offer can be applied to the second one.
You cannot apply more than one promotion to a single ticket.
Can I exchange my voucher for cash?
All vouchers are nonrefundable and nontransferable.
Can I use my voucher for more than one transaction?
Once a voucher code has been redeemed online, it cannot be used again for another transaction.
Other Important Information:
• Online vouchers can only be redeemed for movie tickets. 3D glasses, food and drinks etc. are not included.
• Vouchers that include complementary 3D glasses cannot be redeemed online.
• Spoil passes i.e. complimentary tickets provided in lieu of a technical error at the cinema cannot be redeemed online.
• If a voucher gets upgraded or downgraded to an experience different from the one for which it was issued, it cannot be redeemed online.
• Online vouchers can only be redeemed for movie tickets at VOX Cinemas in the UAE.
• Rewards points are not awarded for tickets purchased with a gift voucher.
VOX Cinemas account holders can request a credit refund on tickets and F&B purchases up to 90 minutes prior to the scheduled start time. The full amount (plus any associated booking fee) will be credited into your VOX wallet and can be used again on any online purchase at VOX Cinemas.
Cancellations or changes made to bookings less than 90 minutes prior to the scheduled start time are not eligible for refunds nor are tickets that have been collected or scanned. Unfortunately, VOX Cinemas is unable to refund tickets purchased at the kiosk, discounted tickets (bank or telco) or tickets with F&B purchases that have been activated via Prepare Now or QR code.
If you would like to exchange your online booking for a different session, please request a credit refund and purchase a new ticket using VOX credit.
How to request a Refund
To request a refund, go to “My Account”, view “Past Purchases” and click "Manage Booking". If your purchase is eligible for a refund, a "Refund Booking" button will be visible. Please allow up to 30 minutes for the refund amount to be credited to your VOX Wallet.
· Credit is valid for 3 months from date of deposit and can be viewed in My Account > WALLET
· VOX credit can only be used online
· 1 VOX credit = 1 KWD
· VOX credit cannot be exchanged for cash
· At checkout, any available VOX credit will be applied to your order automatically
· VOX credit can be used on both tickets and F&B
Can I refund my tickets(s)?
Yes, VOX Cinemas account holders can request a refund in the form of VOX credit up to 90 minutes prior to the scheduled start time. After this time, refund requests will not be accepted. Offer tickets are non-refundable.
Can I exchange my tickets(s)?
If you would like to exchange your ticket for a different seat or session, please request to refund at least 90 minutes prior to the start time and use VOX credit to purchase a new ticket.
What is VOX credit?
VOX credit is our version of a credit note. We do not issue cash refunds, but if you change your mind about a purchase made online up to 90 minutes before the movie start time, you will be issued a refund in the form of VOX credit. 1 VOX credit = 1 KWD
VOX credit can be used on any future purchased at voxcinemas.com and is automatically applied at checkout. VOX credit cannot be exchanged for cash.
How long is my VOX credit valid?
VOX credit is valid for 3 months from the date of deposit to your Wallet. VOX credit will automatically expire after this time.
Where can I see my VOX credit and activity?
You can view your VOX credit and activity on the “Wallet” section, which can be found in "My Account" on the VOX Cinemas website or app.
Why can't I see my VOX credit at checkout?
To view your VOX credit, you must be logged into your account. If you are logged in, any balance from your VOX credit will be automatically applied to your basket total at checkout. You will also have the option not to use your VOX credit if you want to save it for later. However, it must be used within 3 months.